Technical Support
Thank you for using Bt-AM! We’re glad you’re part of our community and we’re here to help you with any technical issues you may encounter.
Contact Us
For immediate assistance, please reach out to our dedicated support team via email at musarratbibi190@gmail.com. Our team is available to help you from Monday to Friday, 9:00 AM to 6:00 PM (GMT).
Please provide the following details when contacting us to expedite the resolution process:
- Your full name
- Contact information (email and phone number)
- A detailed description of the issue you’re experiencing
- Any error messages or codes you’ve encountered
- Information about your device and operating system
Frequently Asked Questions (FAQs)
We’ve compiled a list of common questions and their solutions to help you resolve minor issues quickly.
Q1: How do I update the Bt-AM app to the latest version?
A1: Visit your device’s app store, search for Bt-AM, and check for any available updates. If an update is available, simply tap ‘Update’ to proceed.
Q2: I’ve forgotten my password. What should I do?
A2: No worries! Go to the login page, click on ‘Forgot Password’, and follow the instructions to reset your password.
Q3: The app is crashing on startup. What can I do?
A3: Try these steps:
- Close the app completely and restart your device.
- Ensure you have sufficient storage space on your device.
- Update the app to the latest version.
- If the issue persists, uninstall and reinstall the app.
Q4: How can I provide feedback or suggest new features?
A4: We value your input! You can send us your feedback and suggestions via email at musarratbibi190@gmail.com or through our app’s ‘Feedback’ section.
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